Key Responsibilities:

• Provide high-quality customer support to Danish-speaking clients, handling inquiries via phone, email, and chat.
• Assist customers with various banking-related queries, including account information, transactions, and online banking support.
• Troubleshoot and resolve customer issues in a timely and professional manner.
• Ensure compliance with bank policies, security procedures, and data protection regulations.
• Maintain accurate records of customer interactions and solutions provided.
• Escalate complex issues to specialized departments as needed.

Requirements:

• Language Skills : Fluent Danish speaker with B2 proficiency in English.
• Experience : Previous experience in customer support is a plus, but not required.
• Skills :
  • Strong communication and interpersonal skills.
  • Ability to work independen...