A leader in its field thanks to its innovation, this insurance provider is looking for a broker in damage insurance, service.

Responsibilities

• Respond to calls from the ACD and inquiries from existing customers regarding their insurance policies (amendments, coverages, endorsements, claims, etc.).
• Ensure the follow-up of files with rigor and professionalism, ensuring the satisfaction and evolving needs of clients.
• Manage renewals and changes to insurance policies, ensuring that the coverage offered remains adequate.
• Bid and finalize insurance policies in the systems of the various insurers.
• Work closely with partner insurers to negotiate the best terms for customers.
• Assist customers in the claims process, accompanying them every step of the way.
• Achieve objectives related to service performance and customer satisfaction indicators.
• Comply with compliance standards and regulations in the...