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D365 Support Analyst

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EVERSANA
πŸ“ Pune, India
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Location Pune
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Posted June 12, 2026
πŸš—
Commute Local Area
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Job Description

Job Description

Position Summary

The D365 ServiceNow support role is responsible for assisting users with questions and problems concerning D365 daily support request. This role will be the first point of contact for D365 related issues and will be responsible for the initial triage and providing prompt resolution and/or escalation. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive attitude, which will align successfully in the organization.

Key Responsibilities

  • Responding to customer support queries, logged via Service Now
  • Provide daily help desk support, including ticket routing and user account management (D365, email, security roles, first level user support)
  • Performing timely recognition, isolation, resolution and follow-up of tickets
  • Proactively Investigating Support calls and managing them through to completion
  • Communicating with u...
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    πŸ“ Location Details

    πŸŒ†
    City
    Pune
    πŸ—ΊοΈ
    Country
    India
    πŸš—
    Commute
    Local Area

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