JOB DESCRIPTION

Santam’s Business Process Management CRM team seeks a D365 Functional Consultant, who will be based at the Head Office in Bellville or at the Johannesburg Alice Lane office.

The incumbent will be part of a group of Microsoft Dynamics 365 and Power platform consultants who will ensure that the systems within Santam’s Business Process Management CRM capability are designed, developed, maintained and enhanced efficiently and effectively. The consultant will work closely with clients to understand business requirements and translate them into effective CRM solutions that drive customer satisfaction and operational efficiency.

The incumbent is further tasked with maintaining the systems blueprint so that it is usable and consistent with Santam’s Enterprise Application Architecture and future technology direction.

PRINCIPLE ACCOUNTABILITIES

Solution Design & Implementation

• Analyse client business processes and ...