Mercier Consultancy is pleased to announce an opening for a Czech-Speaking Customer Support Representative in our Subscription-Based Services Department! In this important role, you will provide exceptional support to our Czech-speaking customers, assisting them with their inquiries related to our subscription services. Your efforts will help ensure that our clients have a seamless experience as they navigate our platform.

If you are enthusiastic about customer service and enjoy working in a dynamic environment, this position is perfect for you! Join our team and contribute to creating positive customer experiences!

Responsibilities

• Assist customers in Czech via phone, email, and chat with inquiries regarding subscription services
• Guide clients on service features, subscription options, and account management
• Document customer interactions accurately in our CRM system
• Collaborate with internal teams to resolve customer issues and ...