Mercier Consultancy is thrilled to announce an exciting opportunity for a Czech Speaking Customer Service Representative for our Client's Social Media Platform team in Greece. In this engaging role, you will provide exceptional support to our Czech-speaking users, assisting them with inquiries related to their social media experiences.

Your fluency in Czech will be essential as you help customers navigate the platform, troubleshoot issues, and ensure they are getting the most out of their social media interactions. You will play a pivotal role in enhancing user satisfaction and ensuring a positive community experience.

Responsibilities

• Deliver outstanding customer service in Czech through phone, email, and chat regarding social media platform inquiries
• Assist users with account setup, troubleshooting issues, and general usage inquiries
• Resolve customer complaints and inquiries in an effective and professional manner
• Document custo...