Mercier Consultancy is thrilled to offer an exciting opportunity for a Czech Speaking Customer Service Representative to join our Client's Smart Home Technology Company. In this integral role, you will provide exceptional support to our Czech-speaking customers as they navigate our innovative smart home products and solutions.

Your fluency in Czech will be essential in assisting clients with inquiries, troubleshooting issues, and guiding them through the features of their smart home devices. As part of our dedicated team, you will play a significant role in ensuring customer satisfaction and helping clients maximize their smart living experience.

Responsibilities

• Deliver outstanding customer service in Czech via phone, email, and chat regarding smart home technology inquiries
• Troubleshoot technical issues and assist customers with product setup and configuration
• Educate clients on the functionalities and benefits of smart home products