Mercier Consultancy is excited to offer a unique opportunity for a Czech Speaking Customer Service Representative to join our Client's Cybersecurity Company, based in Greece. In this critical role, you will assist our Czech-speaking customers by providing them with top-notch support related to cybersecurity products and services.

Your fluency in Czech will be essential in addressing customer inquiries, resolving issues, and ensuring a seamless experience as clients navigate our secure solutions. You will be at the forefront of helping clients protect their digital assets while contributing to a culture of safety and security.

Responsibilities

• Deliver high-quality customer service in Czech through various channels including phone, email, and chat regarding cybersecurity inquiries
• Assist customers with product information, troubleshooting, and account management
• Proactively resolve customer complaints and provide effective solutions