Job Description:

• Job Duties Include:

  Provide all preventative and corrective maintenance to ensure consistent, reliable, and secure service availability. This includes all actions required to return the service to full operational capability such as vendor RMA processes, removal and proper disposal of broken equipment/software, installation and testing of new equipment/software, and configuration of new equipment/software Maintain system availability and reliability with a threshold of 99.99% Detect and ticket degradations (volume/velocity) of all SIEM data flows within 60 minutes of the start of the degradation Perform day-to-day maintenance, and specific scheduled maintenance activities that result from manufacturers recommended service intervals, alerts, bulletins, available patches, and updates according to agency approved change management processes. This includes maintaining updated documentation, change logs, and service bulletin li...