A Regional Customer Experience (CX) Manager is responsible for driving customer satisfaction and improving the overall customer experience in relation to the product. The role will primarily focus on ensuring that all customer touchpoints are optimized to deliver an exceptional experience that aligns with both regional needs and local market requirements.

• Understand business requirements (local and regional) and adapt customer experience strategy
• Create and execute a customer experience that focuses on improving customer satisfaction and retention
• Work closely with regional and local teams to create user journeys using enterprise-friendly user design UX tools
• Implement CS tools and platforms to help the team understand user journeys mapped to user stories
• Ensure UX includes legal, compliance and regulatory requirements
• Map end-to-end customer journeys to identify key touchpoints and opportunities to improve the experience