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CXUX Design Research & Program Manager
MAPFRE Insurance
📍
Webster, United States
Location
Webster
Posted
June 06, 2026
Commute
Local Area
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Job Description
CXUX Design Research & Program Manager
Date: May 23, 2026
Location:
Webster, MA, US
Company: MAPFRE
**Summary:**
The CXUX Design Research Program Manager is responsible for developing, managing, and evolving MAPFRE's Customer Experience & User Experience (CX/UX) Design Research program. This role ensures alignment with enterprise CX strategy while advancing insight management, journey management, and customer methodology adoption.
**Responsibilities:**
+ Research & Design Strategy: Develop and manage the CX Design Research (CXDR) program, aligning research roadmaps with business KPIs and ensure user insights are incorporated into journey design and strategy.
+ Quality & Best Practices: Define and maintain CXDR vision, methodologies, outcomes, and service standards. Coach and reinforce research best practices, methodologies, and internal guidelines across front-facing teams in the organization.
+ Impact Reporting: T...
Date: May 23, 2026
Location:
Webster, MA, US
Company: MAPFRE
**Summary:**
The CXUX Design Research Program Manager is responsible for developing, managing, and evolving MAPFRE's Customer Experience & User Experience (CX/UX) Design Research program. This role ensures alignment with enterprise CX strategy while advancing insight management, journey management, and customer methodology adoption.
**Responsibilities:**
+ Research & Design Strategy: Develop and manage the CX Design Research (CXDR) program, aligning research roadmaps with business KPIs and ensure user insights are incorporated into journey design and strategy.
+ Quality & Best Practices: Define and maintain CXDR vision, methodologies, outcomes, and service standards. Coach and reinforce research best practices, methodologies, and internal guidelines across front-facing teams in the organization.
+ Impact Reporting: T...