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CX Support Analyst

Role summary

The CX Support Analyst plays a key role in helping customers resolve issues and maintain smooth day-to-day operations across athenahealth workflows. This position is based in Chennai, India . The analyst supports timely case handling, clear communication, and effective coordination with internal teams to drive resolution and customer satisfaction. This person will report to the CX Support Manager.

Team summary

The Customer Experience (CX) team at athenahealth is a critical connection point between customers, the product, and internal teams. As the first line of support, the team helps customers navigate issues across key healthcare workflows such as scheduling, billing, EHR usage, claims, and related revenue cycle management activities. The team manages ...