Job Title: CX Prevention Lead
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Join our CX team in Barcelona (Hybrid).
What you will do
Reducing manual and technical errors through proactive measures, ensuring compliance with legal and business requirements, and mitigating provider losses.
Performing audits across all categories to ensure continued compliance.
Conducting daily reviews with our CX Partners to address knowledge gaps.
Leading calibration sessions to ensure compliance with categorization standards.
Maintaining and updating internal documentation and local work instructions to prevent manual errors.
Tracking technical issues with financial impact and engaging stakeholders for timely resolution.
Providing expert recommendations for process improvements across all business areas.
Identifying op...