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CX Performance Lead: Data-Driven Service Excellence
Black Pearl Consult
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dubai, United-Arab-Emirates
Location
dubai
Posted
May 29, 2026
Commute
Local Area
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This job is in your area. Enjoy a short commute and work close to home.
Job Description
A leading consulting firm in Dubai is seeking a highly skilled Manager CX Performance Management to enhance customer experiences through data-driven insights and performance management. The ideal candidate should have 7β10 years of experience in performance management and a strong background in data analytics tools like Power BI and Tableau. You will lead a team, align CX metrics with KPIs, and drive continuous improvement initiatives across the government sector.
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