Job Summary

• The successful candidate will join as a CX Operations Support Executive in the Customer Experience Department. (S)He will report to the Customer Experience Director.

• The CX Operations Support Executive will ensure that the network of stores, the contact center, and other units within the customer experience department are adequately supported to achieve superior customer service as well as drive revenue growth.

Key Responsibilities

• Working closely with the Customer Experience Director to provide adequate support to the CX department to achieve key deliverables.

People

• Assist in all action plans that will enhance team engagement and provide a healthy and conducive environment that allows for team development.

Process

• Responsible for ensuring efficient day to day administrative operations in the Customer experience department.

• Responsible for processing...