About The Company

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app‑based services across markets including Asia‑Pacific, Latin America and Africa, such as ride hailing, taxi hailing, chauffeur services, hitch, shared mobility, auto solutions, food delivery, intra‑city freight, and financial services. DiDi provides car owners, drivers and delivery partners with flexible work and income opportunities and is committed to solving transportation, environmental and employment challenges through AI technology and localized smart transportation innovations.

About The Team/role

As a CX Operations Sr Manager, you will develop and execute customer experience (CX) strategies that align with business objectives and enhance customer satisfaction. This dynamic leadership role requires managing cross‑functional teams, driving continuous improvement and leading strategic projects to elevate the customer experience acro...