The position is primarily responsible for ensuring that Client Experience strategies (Client Journey Map, CSAT, Client Experience Standards, Training, Culture Building, and other CX initiatives) are aligned with corporate objectives and evolving client needs. The role also focuses on conceptualizing, developing, and recommending interventions for continuous Client Experience process improvement.

Key Responsibilities

• Client Experience Program Development
• Assists the Client Experience Department Head in formulating strategies to drive continuous improvement in client experience.
• Develops and recommends Client Experience programs that address the needs of various business units.
• Prepares regular reports on the status, updates, plans, and progress of CX programs and projects.
• Project Management
• Conceptualizes and plans end-to-end CX programs and initiatives.
• Coordinates with internal stakeholders and ...