We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
Purpose Statement
To lead the operationalisation and delivery of the big-picture strategy to create holistic client experiences, while synthesising multi-stakeholder input and providing mentorship to CX specialists.
Assuming end-to-end ownership for all CX related aspects of specifically allocated channels (Branch, BSC, Digital, Insights), and lead the application of the best CX practices in line with business and product strategies.
Providing technical leadership during the client experience design process, from conceptualisation to execution, using measurement and Voice of Client insights to influence ongoing refinement.
Experience Minimum:
6+ years in a Client Experience Environment
Proven experience in taking on leadership roles within a CX environment.
Proven experience in developing, ma...