CX Digital, Product & Analytics Enablement

Location: Bangalore

Band: Senior Band 3

Role Purpose

Provide strategic CX Digital leadership across post‑sales customer journeys, with a strong focus on technology‑enabled experience improvements, product development partnership, and data‑driven decision making across International Health markets.

This role supports CX teams by working closely with Product, Engineering, Analytics, and Platform teams to ensure customer experience initiatives are embedded into product roadmaps and delivery cycles — not treated as downstream optimizations. The role brings a strong analytics mindset to CX problem‑solving, helping teams identify friction, measure outcomes, and continuously improve post‑sales experiences across web and mobile platforms.

Key Responsibilities

CX Digital & Post ‑Sales Experience Ownership