Overview

To support the planned pre-grooming analysis efforts for Tech Mod from a CX Design perspective, ensuring that process definitions, business rules and requirements take into account the required successful customer outcomes and best state customer journeys

Requirements Identification of personas as input to CX Design Definition & documentation of successful customer outcome canvases Definition & documentation of customer narratives in line with actual business scenarios Identification of dependencies for automation in line with defined customer narratives Support development teams during the development and test life cycle Communicate and clarify required business context and requirements with the teams where required Participate and contribute in solution design sessions A minimum of 5 - 8 years in Customer Experience Design (for process engineering and customer experience) Minimum 5 years previous process modelling experience using known process modelling notations (...