📍 Jobs Near Me
For Job Seekers For Employers
📍

HiringNearMe.work

Local Jobs, Zero Commute

Jobs
Home › Jobs Near Indonesia › CX Assurance Partner - Mass Segment
📍 Local Job Near You

CX Assurance Partner - Mass Segment

🏢
XL Axiata
📍 South Jakarta, Indonesia
📍
Location South Jakarta
📅
Posted June 17, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

📋
Job Description

CX Assurance Partner - Mass Segment

Description:

Description

  • Establish and review policies, procedures, thresholds, metrics, and working guidelines related to maintaining customer experience.
  • Analyze CX journey mapping and assess potential events that may deteriorate the experience, as well as potential process improvements.
  • Design and lead the implementation of CX forecasting and monitoring tools.
  • Provide early detection alert for incident response (preventive and corrective) to relevant functions.
  • Coordinate with technical and business team for incident response (i.e. commercial war room creation)
  • Perform post-incident analysis to evaluate the effectiveness of incident rectification measures and highlight any lesson learned to identify potential preventive action / future risk mitigation measures.
  • Develop regular and ad-hoc customer experience campaign strategy in coordination with e...

    • Apply for This Job

    Submit Application

    Quick and secure application process

    📍 Location Details

    🌆
    City
    South Jakarta
    🗺️
    Country
    Indonesia
    🚗
    Commute
    Local Area

    🔍 More Jobs Nearby

    Explore other opportunities in South Jakarta

    View Local Jobs