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CX Associate Cluster 1

🏢
Merchants
📍 Sandton, South Africa
📍
Location Sandton
📅
Posted June 08, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

CX Associate Cluster 1

Become a CX Champion as Our New Associate


Do you have a passion for training, coaching, and elevating customer service quality? We're looking for a CX Associate to shape agent performance through dynamic training, impactful coaching, and thorough quality reviews.


What’s in it for you:


  • Be the go-to expert for new hire readiness and ongoing performance
  • Gain exposure to training, facilitation, coaching, and CX strategy
  • Enjoy an engaging, fast-paced team environment
  • Opportunity to grow into senior CX, training, or quality roles

    • What the role involves:


  • Facilitate induction, product, and system training for new agents
  • Deliver refresher sessions and OJT (on-the-job training)
  • Conduct quality evaluations on client interactions
  • Provide one-on-one coaching to develop agent performance
  • Record and report on training, quality...

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    📍 Location Details

    🌆
    City
    Sandton
    🗺️
    Country
    South Africa
    🚗
    Commute
    Local Area

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