**Job Description:**

_Customer success is critical to the long‑term success of our organization. The CX Agent 2 role builds upon the foundational CX Agent 1 position and_ _is responsible for_ _independently managing more complex customer interactions, applying sound judgment, and driving effective resolution. CX Agent 2s deliver consistently high‑quality service experiences while serving as a trusted resource for peers and cross‑functional partners._

Roles/Responsibilities

+ Professionally handle **moderate to complex** customer inquiries via phone and emailwith minimal guidance.

+ Consistently meet or exceed daily productivity and quality targets whilemaintaininga strong customer focus

+ Demonstrate **strong working knowledge** of core customer service processes.

+ Use advanced listening and probing skills to **identify** **root cause and** **determine** **resolution** **paths and** **set** **appropriate customer** **exp...