CUSTOMER SUPPORT AGENT / AGENT DU SERVICE CLIENTÈLE
(Ciudad de Puebla – Presencial)
Do you speak advanced and fluent English or Do you speak fluent French? Parlez-vous couramment français ?
Ce défi est pour vous. Nous vous recherchons! This challenge is for you. We're looking for you:
We need: 1-2 years of Customer Service.
Education: Bachelor's degree preferred. ITSM foundation training preferred
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Position Responsibilities: Maintains daily communication with the team and meets productivity standards. Receives incoming calls and emails from customers and creates tickets for requests. Responds to high-priority and critical tickets and projects according to standard operating procedures. Acts as the first responder within the hosted notification environment, identifying and documenting information. Supports the manager with the daily operation of the Customer Support Center, including the development, analysis, and implementation of staffing programs, training, tele...