JOB TITLE: Customer Value & Operations Lead
WORK EXPERIENCE: 8+ years
EMPLOYMENT TYPE: Full-Time, Permanent 
LOCATION: Remote (Pan India) 
SHIFT TIMINGS:  06:30 PM - 03:30 AM IST (8.00 am to 5.00 pm EST) 

What You’ll Be Doing:

Own customer value delivery and operational execution for a scaled portfolio of Emerging Accounts.
Partner closely with the India GM and the US-based Account Manager, who retains ownership of the commercial relationship. 
Ensure customers are: Adopting relevant modules of our products Actively using the platform On track for successful renewals 
Design, prepare, and deliver Electronic Quarterly Business Reviews (E-QBRs) for US based Account Managers to ensure consistent value communication at scale. 
Review data and proactively identify customer needs, risks, and adoption gaps, engaging internal technical or product resources as required. 
...