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Summary:

The Customer Technical Solutions Representative (CTSR) is a resource for external customers to gain information regarding service, maintenance, and repair related opportunities with their Cat equipment, engines, and generators. In addition to supplying information, the CTSR will assist with facilitating additional customer needs such as field service, shop scheduling and parts identification and ordering. Providing end-to-end support for the dealership’s external customers will increase overall customer experience, further drive product support sales, and leverage a sustainable competitive advantage.

Essential Func...