Get To Know Our GX Bank Team

GX Bank Berhad – the Grab‑led Digital Bank – is the first digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of unserved and underserved individuals, and micro and small‑medium enterprises. We are driven by our shared purpose and passion to bring a positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses.

Get To Know The Role

The Training & Quality Assurance (TQA) Lead is responsible for driving the end‑to‑end training and quality strategy for the Contact Support team, ensuring consistent delivery of high‑quality, customer‑centric service across all digital banking support channels (Live Chat, Digital Messaging, and Voice). This role plays a critical part in elevating performance, ensuring regulatory compliance, and cultivating a strong service culture.