Location
Bristol
Posted
May 31, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
The Role
As Customer Support Team Manager, you’ll be responsible for managing and evolving a multi-tiered, customer-centric support function across two time zones. You’ll be a hands-on leader who thrives on empowering people, driving innovation, and using data to continuously improve the service desk function.
Key Responsibilities
Foster a positive, customer-first culture rooted in ownership, empathy, and continuous improvement.
Recruit, onboard, and develop support talent, creating clear development paths.
Manage team scheduling, workload distribution, and escalation handling across time zones.