The Role

We are looking for a Customer Support Team Lead to join our team.

• Supervise and guide the customer support team.
• Set clear team goals and monitor performance.
• Conduct regular team meetings to update members on best practices and expectations.
• Handle escalated customer issues and provide resolution.
• Ensure high levels of customer satisfaction through excellent service.
• Analyze customer service metrics and feedback to identify areas for improvement.
• Develop and implement customer service procedures, policies, and standards.
• Train new team members and provide ongoing coaching.
• Identify training needs and organize development programs.
• Prepare and present regular reports on team performance and customer feedback.
• Analyze data to provide actionable insights to senior management.

Your Profile

Proficient in Spanish and expert in English.

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