Did you know that one of the privileges of working for an airline is being able to fly around the world for free? Well, we at ID90 Travel provide the technology that makes that airline employee travel possible for the world's leading airlines. We've also become the leading one-stop comprehensive solution for airline employee travel needs. This includes providing them with exclusive rates on hotels, cruises, rental cars and more.

What does a Customer Support Supervisor do?

A Customer Support Supervisor leads the frontline agents to ensure consistent service delivery, strong performance, and smooth daily operations.

This role is responsible for driving team performance, maintaining service quality, handling escalations, and helping create a high-performing and collaborative support environment. This role works closely with leadership, QA, AI Ops, and other cross-functional teams to continuously improve processes, customer experience, and team engagement. <...