Customer Support Specialist - Transportation (Monterrey)
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Job Description
Horario de trabajo: Matutino Modelo de trabajo: On siteAbout the RoleTransplace, an Uber Freight company, is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics.
Our specialists will manage transportation functions to ensure accurate contact with carriers to obtain status of load‐tendered; continue monitoring theshipment for on‐time pick‐up, transit, delivered and empty while providing excellent customer service to our customers.Additional Responsibilities Regarding Customer and Carrier RelationshipsAppointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics SpecialistCommunicate any service issues to customer and teamIdentify and update status on which Carrier missed pick-up or delivery; provide sufficient comments for communication to customerMonitor and troubleshoot any problems to ensure on time serviceProactively notify Shipper and/or Rec...