Provide technical and customer support to estate and letting agents via inbound and outbound calls, email, and occasional face‑to‑face meetings. 

Liaise with clients and their third‑party software providers to establish and maintain automated data connections, assess data quality, and resolve issues. 

Confidently support customers across calls and email, managing a varied workload in a fast‑paced environment with strong time management. 

Investigate and resolve queries raised by clients, consumers using the OnTheMarket website, and internal colleagues, communicating solutions clearly and managing expectations. 

Analyse raw data from feed providers and work with clients, suppliers, developers, and internal technology teams to diagnose and resolve technical issues. 

Monitor and manage tickets within the ticket management system, ensuring issues are prioritised and progressed effectiv...