Customer Support Specialist

Department: Customer Service and Experience

Employment Type: Full Time

Location: Philippines

Description

To be added

Key Responsibilities

• Responding to phone calls, emails, and chat messages.
• Quickly and efficiently resolving customer issues.
• Processing returns, exchanges, and customer complaints.
• Keeping records of each interaction with customers.
• Updating customer information in the CRM system.
• Collecting and forwarding customer feedback to relevant departments.
• Informing customers about the status of their inquiries.

Skills, Knowledge and Expertise

• Excellent oral and written communication skills for English language.
• Ability to conduct dialogue politely and professionally.
• Ability to work with large volumes of information.
• Attention to det...