TEKsystems is currently supporting a client in Burlington County, NJ in search for a Customer Support Specialist . This position will will be responsible for customer support across various channels to ensure job installations have been completed as contracted, all required documents are in CRM for invoicing and ensuring overall customer satisfaction.
Description:

+ Support divisions by communicating with customers and subcontractors during completion of installation

+ Follow policy and procedures to audit documents and information in system to support invoicing team

+ Follow up with customers after installation to collect final payment and/or documents needed to invoice

+ Handle all inbound calls to ensure resolution

+ Effectively communicate with divisions with needs upon completion of installation for additional services needed or if documents and/or data is needed in the system

+ Adhere to established company processes and pr...