Requisition

• Screens and assesses coverage or non-coverage availments for quick response or resolution of cases
• Documents all captured transactions in the call management suite
• Collaborates with Team members to achieve the Key Result Areas set by Management
• Creation of timely and accurate LOA based on members requirements
• Responds to availment queries and complaints or escalates them to the departments or units in charge

Experience And Training

• With 1 year experience in Customer Services
• Experience in customer service, preferably in healthcare or insurance industries.

Skills

• Strong verbal and written communication skills
• Proficient in using call management systems and MS Office applications.
• Ability to work in a fast-paced and team-oriented environment.
• Excellent problem-solving and multitasking skills.