Job Description

Insight Global is looking for a Bilingual (English and French) Customer Support Specialist to join a large HCM client on a permanent basis in Mexico.

This role supports a high-volume customer care environment, assisting users with payroll‑ and HCM‑related inquiries through inbound calls and emails.

The ideal candidate brings robust customer service fundamentals, the ability to manage complex questions, and a customer‑first mindset in a fast‑paced setting.

Key Responsibilities

• Serve as a primary point of contact for customers via inbound calls and email, supporting multiple service queues.
• Respond to payroll and HCM‑related inquiries, resolving both straightforward and complex customer issues.
• Use internal systems and decision‑support tools to research questions and provide accurate resolutions.
• Clearly explain outcomes and next steps, ensuring customers understand the resolution and relevant pr...