We are looking for a full time Customer Support Specialist with passion for technology. With this position you will work in a dynamic team at our office in Barcelona.

What you’ll be doing:

• Provide product information and effective technical and administration support through multiple channels (phone and email);
• Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior;
• Proactively manage customer expectations;
• Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities;
• Liaise with peers as well as cross‑departmentally to provide complete and thoroughly researched answers for the customers.

Who are you?

There is no set route to become a Customer Support Specialist, but to be successful in this role this is...