Job brief

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries recommending solutions and guiding product users through features and functionalities. To be successful in this role you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with the help desk software.

Ultimately you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

• Respond to customer queries in a timely and accurate way via phone email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example by testing different scenarios or impersonating users)
• Update our internal databases...