Description
We are seeking a detail-oriented and customer-focused Customer Support Specialist to join a local and growing team. In this role, you will serve as the first point of contact for customers, helping resolve inquiries, providing product or service information, and ensuring a positive customer experience. The ideal candidate will have strong communication skills, problem-solving abilities, and solid Microsoft Office skills, especially in Word, Excel, Outlook, and Teams.


Key Responsibilities:

+ Respond to customer inquiries via phone, email, and chat in a professional and timely manner

+ Resolve customer issues and escalate complex concerns when needed

+ Maintain accurate customer records and interaction notes in company systems

+ Use Microsoft Outlook to manage communications and schedule follow-ups

+ Prepare reports, update spreadsheets, and track support metrics using Microsoft Excel

+ Create and edit c...