Job Title and Summary

Customer Support Specialist – Supports our airline partner onsite at their office location. In this role, the Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.

Position Type and Hours

Full‑time, evening position (3 pm–1 am). Flexible schedule required, including holidays and weekends; may be needed.

Essential Functions

• Serve as API’s on‑site liaison with the airline partner, providing support, guidance and training.
• Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well‑informed, accurate and professionally executed.
• Follow‑up on all client requests and transactions. All tasks must be fully executed an...