Become a pivotal part of Sealion Cargo as a Customer Support Specialist in Freight Forwarding. This hybrid role emphasizes proactive communication and problem-solving to enhance customer satisfaction.
Sealion Cargo seeks a dedicated individual with at least three years of international forwarding experience and two years in customer service. In the Solutions Department, your impact will be felt as you monitor client shipments and collaborate with Sales, Pricing, and Operations Teams to maintain smooth logistics processes. Your strong understanding of international trade documentation will be crucial for effectively addressing shipment-related challenges.
Key Responsibilities:
• Provide timely resolution for shipment inquiries from clients
• Collaborate with Sales, Pricing, and Operations Teams
• Support clients for specific product segments effectively
• Engage with clients through various communication platforms
• Identify areas for operational efficiency improvem...