Dive into a remote/hybrid position as a Customer Support Specialist with ERIS, where your communication skills and SaaS system knowledge will shine. Help clients seamlessly use the SCRIVA report-writing platform.
ERIS is the fastest-growing company in the environmental risk sector, serving clients with innovative tools and exceptional service. As a Support Specialist, you will assist customers from 8:30 AM to 4:30 PM EST, responding to inquiries through various channels and providing vital onboarding assistance. Your role is key to driving customer satisfaction and retention.
Key Responsibilities:
• Respond to client queries promptly via phone, email, or chat
• Assist SCRIVA team in client onboarding processes
• Create concise support documents for customers
• Troubleshoot application issues and perform root cause analysis
• Collaborate with sales and SCRIVA team to fulfill client needs
Requirements:
• College degree in Business, Computer Science, or similar<...