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Job Description
Location: Remote (US Time Zone)
Schedule: 5 days per week, including Saturday & Sunday
We’re looking for a reliable and detail-oriented Customer Support Agent to help manage support tickets for a variety of eCommerce brands. You’ll be using support tickets foAI-powered platforms to review, refine, and approve suggested responses before sending them to customers. Most tickets involve order updates, returns, product questions, and shipping issues.
Responsibilities
● Review and approve AI-generated responses before resolving customer issues
● Edit or write replies as needed to ensure accuracy and brand tone
● Flag edge cases or trends for internal escalations
● Handle 100–200 tickets per day depending on volume and complexity
● Work within platforms like Shopify and other e-commerce integrated tools
Requi...