Role : Customer Support Specialist - Branches

Location : Al Ain

Role Purpose

To assist customers in their banking requirements by delivering high quality service while projecting ADIBs professional image in all interpersonal dealings.

Key Accountabilities of the role

These are the main responsibilities of this role

Responsibilities

• Maintaining a high level of service attitude towards customers.
• Executing distribution recording of customer instructions from various channels e.g. incoming mail fax etc.
• Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
• General administrative work which may include preparation of memos customer letters filing etc.
• Delivery of cheque books and ATM cards to customers
• Handling and delivering captured card issues on accou...