Job Description
Starting off Part time hours, must be comfortable working 20 hours starting off, and then potential for more hours added in. The hours need to be within this timeframe: 10AM – 3PM (with 30 min lunch break, and 15 min breaks as well)
Assist with calls, responding to incoming inquiries and answering questions from families about childcare subsidy and/or childcare providers seeking federal or state funds.
Utilize call center software, specifically Genesys Cloud Services, for daily tasks.
Ensure calls are handled efficiently and effectively.
Answer basic questions about childcare based on state program training.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, reli...