B2B Customer Service Agent

As a B2B Customer Service Agent, you will be the first point of contact for our business customers including handling billing calls, general inquiries, resolving issues, and providing exceptional customer service over the phone and through various communication channels. Your ability to actively listen, understand customer needs, and deliver timely and effective solutions will be crucial to ensuring customer satisfaction and loyalty. Additionally, B2B Agent will drive service-to-sales outcomes by presenting new solutions as applicable.

Key Responsibilities

• Customer Support: Answer incoming calls, and other communication channels promptly and professionally. Support business customer billing inquiries, product information, order status, and general questions which may result from various pricing adjustments and promotional frameworks.
• First Call Resolution Approach: Issue resolution with tenacity and a level of...