Are you ready to be a part of a dynamic team that empowers local economies? At DoorDash, we're expanding into new verticals and enhancing customer experiences. We're looking for a detail-oriented Customer Experience Specialist to support a newly launched product during its pilot phase. Based in the vibrant city of Los Angeles, CA, this role offers an exciting opportunity to contribute to our growth journey.

In this role, you'll be part of a focused pod dedicated to delivering high-quality, reliable customer service. If you're organized, responsive, and enjoy solving problems, we want to hear from you!

• Respond to inbound customer inquiries via email and SMS


• Evaluate refund eligibility based on policy and criteria


• Validate order details before processing


• Prepare and submit structured approval requests