Description
A biotech company in Escondido is seeking a Customer Support Representative for a contract opportunity supporting client communication, order coordination, and administrative customer service operations. This role is ideal for someone who enjoys problem-solving, working with customers, and supporting fast-paced operational teams.

The Customer Support Representative will serve as a key point of contact for customers while helping maintain accurate records and ensuring a positive client experience.


Primary Responsibilities

Customer Service & Administrative Support

+ Respond to customer inquiries via phone and email

+ Process orders, account updates, and service requests

+ Coordinate communication between customers and internal departments

+ Maintain accurate customer records and documentation

+ Assist with tracking orders, shipments, and account information

+ Support issue resolution an...