This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Imagine making a real difference for customers by guiding them through Spectrum's Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum's reputation.
How You'll Make an Impact
* Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum's diagnostic tools
* Manage account activation, maintenance and billing concerns through thoughtful phone support
* Recommend upgrades and solutions based on customer needs to enhance product value
* Process orders and navigate account management systems for new sales an...