Make an impact at BMW Markham as a Customer Support Representative, focusing on delivering outstanding service within our dealership. This role involves direct interaction with customers, ensuring their inquiries are handled efficiently.
As the face of our support team, you will greet visitors, manage calls, and provide critical information about dealership services. Strong customer service aptitude and experience in a call center setting are essential. Your ability to resolve complaints with composure will contribute greatly to customer satisfaction.
Key Responsibilities:
• Greet and assist customers and visitors
• Handle incoming calls and direct messages promptly
• Share basic information about dealership operations
• Provide thorough answers to customer service questions
• Resolve complaints and refer complex issues appropriately
Requirements:
• Required experience in a call center environment
• Must be proficient in Microsoft Office
• Preference fo...